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Just4Hair FAQ Q: HOW DO I CONTACT JUST4HAIR A: The best way is via EMAIL. just4hair@live.com You can mail letters and orders to: Just4Hair.com . CustomerService@just4hair.com Q: How do I purchase from Just4Hair A: Its simple. YOU DO NOT NEED TO REGISTER OR BECOME A MEMBER. Just click the brand your looking for on the left side of the home screen or click on shop and locate the brand. Then just find the product and click buy. You will be put into the shopping cart and allowed to shop more or check out. Just follow the instruction through the purchase. PLEASE note. This is a secure site. When we ask for credit information you will see a lock in the lower right of the screen. Enjoy Q: What if I do not find the product I am looking for. A: We add new products all the time. Most of these come from a request from a customer. Just write us and we will see what we can do. CustomerService@just4hair.com Q: How Much Is Shipping? A: If your order is less than $95your shipping within the 48 US will be $0 - 19.99 = SHIPPING is $6.99 $20 - $44.99 = SHIPPING is $6.49 $45- $84.99 = SHIPPING is $5.99 $95 and UP FREE If your order is $95 or more your shipping is FREE to the lower 48 US............. Canada HI, AK, GU, PR orders have a flat shipping fee of $12.50 APO/FPO's are the same as any US order. Non APO?FPO Overseas order must be done via email... Q: How long does shipping take? A: We use UPS for the majority of our packages we also use the United States Postal Service Priority Mail for P.O. Box orders and APOFPO. This takes in most cases 2 to 5 days once the package is mailed. Package may not be mailed the same day they are ordered. We try to ship all orders within 24 hrs (except on weekend and Holidays)of receiving the order. Q: How Long does it take to ship to Canada? A: Canada shipping is very hard. It can take upto 4 weeks for orders to get to Canada. We ship all Canada Order Via United States Postal Service. PLEASE DO NOT ORDER IF YOU NEED IT WITHIN 2 weeks. Sorry but they are slow and we do not know why. Q: How do I change my EMAIL Address. A: If your email address changes just select a product by clicking BUY (Even if you are not going to buy it) and goto checkout. From there just update you email address and click CONTINUE. On the next screen click Continue and your done. You do not have to buy the product. you can exit our site. Q: How do I check the status of an order? A: Simply click the ORDER STATUS button from menu bar at the top of the page. Q: What does it mean after I check the Link to the United States Postal Service and it shows "Accepted at Flower Mound" A: it is the Post Office that picks up our packages. When they receive them they scan them. That is when the "Accepted at XXXXX" shows Up.